Hospital Dispute Resolution

1. Hospital Dispute Resolution – Law Simplified (Kenya) Hospital-related disputes in Kenya fall under the Health Act (2017), Consumer Protection Act (2012), and Medical Practitioners and Dentists Council (MPDC) regulations. Disputes may involve overcharging, negligence, denial of treatment, death, or unauthorized billing. Depending on the issue, complaints can be directed to the hospital's internal system, the Medical Practitioners and Dentists Council, NHIF, Commission on Administrative Justice (CAJ/Ombudsman), or Kenya Medical Association (KMA). 2. Procedure to Follow by Scenario Scenario Steps to Follow 💰 Overbilling or hidden charges Request itemized bill from hospital → Write formal complaint to hospital admin → Escalate to NHIF (if they covered it) or CAJ ⚖️ Medical negligence or malpractice Gather medical records & details of event → Report to the hospital board & MPDC (within 12 months) ❌ Denial of emergency care Report immediately to MoH hotline or Ombudsman → Request written explanation from hospital 🪦 Suspicious death in care Request postmortem and death report → Involve police if foul play suspected → Report to MPDC and CAJ 💬 Disrespectful or discriminatory care File a formal complaint with hospital HR → If unresolved, escalate to Kenya National Commission on Human Rights (KNCHR) or MPDC 3. Required Documents Basic Requirements For Legal Disputes National ID/passport Medical records/reports NHIF card (if applicable) Death certificate/postmortem (if needed) Receipts, invoices, billing documents Any correspondence with hospital...